Shipping Protection

Shipping Protection Terms and Conditions

Thank you for purchasing Shipping Protection. By selecting this service at checkout, you agree to the following terms:

1. What Is Covered

Shipping Protection provides coverage for the following issues:

• Damaged Items: If your order arrives visibly damaged (e.g. broken, crushed, or defective on arrival), you must notify us within 7 days of delivery with photo evidence.

• Lost in Transit: If the tracking number does not update for 25 consecutive days or shows as permanently lost by the courier.

• Delayed Orders: If your order has not been delivered within 60 calendar days from the shipment date.

Approved claims under these conditions will be eligible for a replacement or full refund.

2. What Is Not Covered

Shipping Protection does not cover the following circumstances:

• Stolen Packages: Any package marked as “Delivered” by the courier but claimed as stolen.

• Misplaced Deliveries by Couriers: This includes packages left at the wrong address, wrong building, or signed for by an unknown third party.

• Incorrect Shipping Addresses: Orders placed with incorrect, incomplete, or undeliverable addresses provided by the customer.

• Unprotected Orders: If Shipping Protection was not selected at checkout, the above benefits do not apply.

3. How to File a Claim

To file a Shipping Protection claim, please contact us at [insert support email] within 7 days of the incident. Include:

• Full name and order number

• Clear description of the issue

• Photos of any damaged items or screenshots of tracking

• Confirmation of your shipping address

We aim to resolve all eligible claims within 5 working days.

4. Final Note

Shipping Protection is non-refundable once your order has been dispatched. We reserve the right to deny claims that do not meet the conditions outlined above.